Return & Refund Policy

Return Window

• You have 14 days from the date of delivery to initiate a return.
• The product must be unused, unopened, and in its original packaging with all tags attached.
• Some products may have different return policies (e.g., perishable goods). These will be clearly marked on the product page.

Non-Returnable Items

The following items cannot be returned:

• Opened personal care products (lotions, creams, etc.)
• Gift cards
• Products marked as "final sale"
• Custom or personalized items

Return Process

1. Contact us within 14 days of delivery at info@dollsbeautystore.com with your order number and reason for return.
2. We will email you a Return Authorization Number and instructions.
3. Pack the item securely in its original packaging.
4. Include the completed return form (provided with your order).
5. Ship the package to the address we provide.

Refunds

• Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
• The refund will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• For cash on delivery orders, refunds will be issued via mobile money or bank transfer.

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery.
• Include photos of the damaged item and packaging.
• We will arrange for a replacement or refund at no additional cost to you.

Return Shipping

• Customer is responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service.
• dollsbeauty is not responsible for items lost or damaged in return transit.